Shipping Policy
Thank you for shopping with ITEX. A Brand Of BESPOKE CLOTHING COMPANY Below is our shipping policy to help you understand how we process and deliver your orders.
1. Order Processing
-
Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
-
During sales, promotions, or holiday seasons, processing may take longer.
-
You will receive a confirmation email once your is packed
-
A shipping notification with tracking details once your order has been shipped.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
-
Standard Shipping: Delivery with in [4-7 business days].
-
Express Shipping (If available): Delivery within [2–4 business days].
Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, weather, or customs.
3. Shipping Rates
-
Shipping costs are calculated at checkout based on your location and chosen delivery method.
-
We may offer free shipping on orders above [X amount] (applies to specific regions).
4. International Shipping
-
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
-
We are not responsible for delays caused by customs inspections.
5. Order Tracking
-
Once your order is shipped, you will receive a tracking number via email.
-
You can track your package through our courier partner’s website.
6. Incorrect Address or Failed Delivery
-
Please ensure your shipping address is correct before placing an order.
-
We are not responsible for packages lost due to incorrect or incomplete addresses.
-
If a package is returned to us due to failed delivery attempts, the customer may need to pay for re-shipping.
7. Damaged or Lost Packages
-
If your package arrives damaged, please contact us within 1 day with photos of the package and items.
-
We will work with the courier to resolve lost or damaged shipments.
8. Contact Us
For any shipping-related inquiries, please contact:
📧 itexorders@gmail.com
📞 +91 88702 48303